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Outage Texting Registration

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  1. Resources
  2. Outage Texting Registration

Sign Up For Outage Texting

Follow these steps to sign up to receive notifications via text message or email. With this service you are still able to text your outage in and request status updates on your outage via text. Below you will also find registration instructions, how to report an outage, and how to request an outage status. If you would like to watch a video tutorial, please click on the button below to be directed to the registration site and click on the "Video Tutorial" button at the bottom left - this will direct you to a Youtube video and show you how to register.

Click the following button to be directed to our registration site:

Outage Texting Registration

Outage Registration Instructions
  1. Click the End-User License Agreement (EULA) and enable cookies to continue
  2. The next page you will need to enter your account number and the cell phone number that is linked to your account
    1. If your cell phone number is NOT on your account you will not be able to sign-up, please contact our office at (800) 658-2368 to have your cell phone added to the account
  3. Click the "GO" button
  4. You will receive a text with a verification code you will have to enter into the webpage and click "Verify"
    1. This code is NOT case sensitive
  5. You will now have access to the account summary screen
  6. To manage your account, click the blue pencil next to the account number; this will allow you to do the following: enable/disable texting and emails on this page, add phone numbers and e-mail addresses that you would like to receive notifications to, and add/edit service nicknames (you can only use a nickname once - for example House can only be used on one account)
  7. To view accounts tied to a specific phone number you will need to click on the phone number
    1. Manage phone numbers allows you to enable/disable which accounts are tied to that phone number for notifications
  8. To view accounts tied to a specific e-mail you will need to click on the e-mail
    1. Manage e-mail address allows you to enable/disable which accounts are tied to that e-mail for notifications
  9. At any time, you can return to account summary page by clicking the "Accounts" on the main menu bar at the top (this option only shows if you have more than one account)
  10. Once you are finished making corrections you can log out of your account. If you would like to access your account to change methods of notifications, please repeat these steps.
Reporting an Outage via Text
  1. Text "Outage" to 55050
    1. If you only have meter, you can just text "outage"
    2. If you have multiple meters, you will get a response text where you will be asked to provide what meter/location is out of power (you can either enter the number of the nickname that is associated with the correct location as it appears in the list from the text you received)
  2. Once the outage is texted correctly you will receive a confirmation text
  3. Once the power is restored you will receive a text message indicating the power has been restored
Requesting Status of an Outage via Text
  1. Text "OutageStatus" to 55050 
  2. Our system will reply with a message notifying you of the status
  • Home
  • About Us
    • About Us
    • About Your Cooperative
    • About Touchstone Energy
    • Our History
    • Board of Directors
      • Board of Directors
      • Map Of Districts
    • By-Laws & Articles of Incorporation
    • Our Mission, Vision, and Values
    • The Seven Cooperative Principles
    • BCREA Staff
    • Employment Opportunities
    • Service Area Map
    • Member Handbook
  • Calendar
  • Customer Service
    • Customer Service
    • Billing
      • Billing
      • Bill Stuffers
    • Billing Statement Explained
    • Payment Options
    • Capital Credits
    • Unclaimed Property
    • Online Account Usage Graphs
  • Resources
    • Resources
    • Energy Assistance
    • Newsletters
    • MN Cold Weather Rules
    • Outage Texting Registration
    • Estimating Energy Use & Cost
    • Touchstone Energy Brochures
    • Safety
      • Safety
      • MREA Safety Articles
    • Storm Center/Outage Map
    • Webpage Links
  • Programs & Services
    • Distributed Energy Resources
    • Load Management Programs
    • Electric Vehicles
    • Heartland Security
    • Operation Round Up®
      • Operation Round Up®
      • Operation Round Up® Scholarships
    • Rebates
    • TV Services
      • TV Services
      • FCC Applications
    • LED Yard Lights
    • Youth Tour
  • Forms
    • ACH Authorization Form
    • Agricultural Exemption Form ST3
    • CTV Enrollment Form
    • Cold Weather Form
    • Credit/Debit Card Authorization Form
    • LED Yard Light Rental Program
    • Life Support Program Form
    • Operation Round-Up Form
    • Residential Heat Exemption Form
    • Start Service
    • Stop Service
    • Update My Information
    • Wellspring Sign-Up
    • Donation Form
  • Contact Us
You inspire us to find solutions, so we can provide the energy and savings you need. Visit Touchstoneenergy.com to learn more.
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Contact Info

Brown County Rural Electric
24386 State Hwy 4
PO Box 529
Sleepy Eye, MN 56085
(800) 658-2368
(507) 794-3331

 

 

Mission

To safely provide our members with electric service at the lowest possible cost, consistent with sound business practices.

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©2023 Brown County REA. All Rights Reserved.

  • Home
  • About Us
    • About Your Cooperative
    • About Touchstone Energy
    • Our History
    • Board of Directors
      • Map Of Districts
    • By-Laws & Articles of Incorporation
    • Our Mission, Vision, and Values
    • The Seven Cooperative Principles
    • BCREA Staff
    • Employment Opportunities
    • Service Area Map
    • Member Handbook
  • Calendar
  • Customer Service
    • Billing
      • Bill Stuffers
    • Billing Statement Explained
    • Payment Options
    • Capital Credits
    • Unclaimed Property
    • Online Account Usage Graphs
  • Resources
    • Energy Assistance
    • Newsletters
    • MN Cold Weather Rules
    • Outage Texting Registration
    • Estimating Energy Use & Cost
    • Touchstone Energy Brochures
    • Safety
      • MREA Safety Articles
    • Storm Center/Outage Map
    • Webpage Links
  • Programs & Services
    • Distributed Energy Resources
    • Load Management Programs
    • Electric Vehicles
    • Heartland Security
    • Operation Round Up®
      • Operation Round Up® Scholarships
    • Rebates
    • TV Services
      • FCC Applications
    • LED Yard Lights
    • Youth Tour
  • Forms
    • ACH Authorization Form
    • Agricultural Exemption Form ST3
    • CTV Enrollment Form
    • Cold Weather Form
    • Credit/Debit Card Authorization Form
    • LED Yard Light Rental Program
    • Life Support Program Form
    • Operation Round-Up Form
    • Residential Heat Exemption Form
    • Start Service
    • Stop Service
    • Update My Information
    • Wellspring Sign-Up
    • Donation Form
  • Contact Us